Frequently Asked Questions About Shopping at LoadUp.com
1. What type of merchandise do you sell?
We sell most government surplus and military surplus merchadise. The surplus merchaise is mostly from the United States and Europe.
2. What kind of condition is the surplus merchandise in?
Often the merchandise in new, but been stored in a military warehouse for years. Some items may have been use by soldiers. We inspect all items to make sure they are in good condition and that it meets our standards. However you may find some imperfections, scratches, repairs, fading or battle scars from time to time. Thats just how surplus is, thats whats make it so wonderfully unique. We recommend washing or dry cleaning some items before using, as they may smell musty due to long shelf storage. All our merchandise is sold 'as is' and you can return it for any reason.
It's fun and easy to order at LoadUp.com. If this is your first time buying something, or if you're sending a gift to a friend, you'll want to place items in your shopping cart and proceed to checkout through our web store.
4. How do I search for merchandise?
If you know what you're looking for, simply enter a term or two into the search box you'll find on most pages of our site and click on the Go! button.
Don't know exactly what you're looking for? Browse thought the 'Categories' links below the Search link.
5. How can I pay? Is it safe to use my credit card?
All prices in our store are listed in US dollars. We accept Bitcoin, Litecoin, Dah, Visa, MasterCard, American Express, Discover, or Paypal. Checks or money orders denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code), located along the bottom.
6. How long will it take to get what I order? How much do you charge for shipping?
Most orders ship within two days of us receiving your orders (Holiday orders can be significantly delayed. We are closed Dec 24th-Jan 5th. Orders placed between Dec 20th and Jan 15th can be delayed 1-3 weeks). If we are out of stock on the item, we will email you with availability and ask what you would like us to do.
Shipping is based on your zip code, the method you choose to ship the order and the weight of your order. You can check shipping by entering your zip code, state and shipping method on the check-out page. Then hit the 'Update for shipping button'.
7. What about your returns policy?
Our returns policy is simple.
8. How can I check the status of my order?
We are required by law to collect state sales tax for deliveries made to our customers in California.
10. How do I contact Customer Service?
If you didn't find the answer to your question on this page, please send us an e-mail. We'll be happy to help you.
For international orders our our products are shipped F.O.B. our warehouse. Any damage to a package after it leaves our warehouse is the responsibility of the customer. Claims for freight damage are also the responsibility of the customer. Loadup will do everything possible to aid in this process, however, our responsibility ceases when the package leave our facility.
A charge back occurs when the credit card holder disputes a charge to their credit card. Typically these are because you don't recognize/remember purchasing anything from LOADUP by the time your statement comes. Unfortunately, a charge back generates a lot of paper work for the all the parties between the credit card holder and us LOADUP. To cover the extra work it takes to process the paper work, the bank charges us a fee of $20, which we need to pass on to the customer. To avoid this, please retain your receipt from the order so you recognize LOADUP on your credit card bill and avoid creating the charge back fee to us.
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